Thank you for purchasing the Mary (“Product” or “Products”) from Mary Agrotechnologies Inc. (“we”, “us” and “our”). Our goal is to ensure that the customer (“you”) is 100% satisfied with our Products. Please review our terms below.
We reserve the right to modify this Return and Refund Policy at any time. Please check back frequently to note any changes. All changes will take effect immediately upon their posting on our website.
SECTION 1 – DEFECTIVE ITEMS OR PARTS
We guarantee that our Products are in good working order and free from defects in material and workmanship. We will replace any defective Product within 90 days of the date of purchase.
Beyond 90 days of the date of purchase, we will provide replacement parts at no cost to you and guide you through the repair process. In cases that may hinder your cultivation, such as, including but not limited to, failure of the main controller board, Wi-Fi antenna, or power supply, we will send you a replacement unit at no cost to you.
SECTION 2 – RETURNS
We will honor returns for up to 30 days from the time the date of receipt. Refunds do not include shipping and handling fees. Products must remain in mint condition and in its original packaging or the return request may be denied or subject to 20% restocking fee.
SECTION 3 – REFUNDS
When we receive the Product, we will inspect it and advise you of the status of your refund. Approved returns will be issued a refund in the same original method of payment or PayPal depending on the time of the refund request. The timeframe for the credit to be processed will depend on your card issuer’s terms and conditions.
If we determine that a Product has been used or damaged by you, your return will not be approved for a refund.
SECTION 4 – RETURN SHIPPING
You will be responsible for paying the shipping costs when you return a Product. These shipping costs are non-refundable.
SECTION 5 – QUESTIONS AND CONTACT INFORMATION
If you have any question s about our Return and Refund Policy, please contact us at email@example.com.